Frequently asked questions to ensure a fantastic online shopping experience with us.

Hours of operation
If you need to contact us by phone, our order and customer service lines are open:
Monday through Friday, 8:30 am to 5:00 pm
Cancelled orders
If you need to cancel an order you have already placed, please call our customer service line. While we will make every effort to cancel your order before it leaves the warehouse, please understand that this is not always possible.
How are customers notified if an item is on backorder or out of stock?
If the product that you ordered is not able to arrive to you within the leadtime you were told when placing the order, you will be notified by phone or by email of the estimated ship date. You will be able to let us know either to keep your order active or to cancel the backorder.
How to contact us
You can reach us at:
083 419 1076
sales@kidssportstars.co.za
admin@kidssportstars.co.za
returns@kidssportstars.co.za
What is my billing address?
Your billing address is the exact address on file with your bank or credit card company. It is also the address in which the bank or credit card company mails your monthly statements to.
Is a printed version of the catalog available?
The Online Sports Catalog does not have a hard copy equivalent.